Already know what you want to automate? Tell us the workflow that’s slowing your team down. We design, build, integrate, test, and maintain the automation for you—around your existing processes and software.
Bring your workflow. We’ll outline a plan to build your solution.
From workflow design to ongoing maintenance, we build around the way your team works. One scoped engagement covers the work your solution needs.
Explore custom automation implementationWorkflow mapping, approved voice and text responses, intake, qualification, follow-up, scheduling, and staff routing built for your process.
Authorized integrations, customer-record updates, email and text notifications, and reporting connect the tools your team already uses.
End-to-end testing, approval gates, documentation, team handoff, and a 30-day post-launch optimization window support the agreed rollout.
Monitoring, maintenance, support, reporting improvements, and additional automations are included as defined in your ongoing scope.
Your written proposal defines the capabilities, systems, usage costs, and ongoing work included. There is no one-size-fits-all package or unlimited-work promise.
These are examples, not a limit on what you can bring us. Services explain what we build; use cases show how an operational problem is solved.
| Workflow | Example | Explore |
|---|---|---|
| Leasing and follow-up | Inquiry to qualified renter, confirmed showing, and assigned next task. | Explore leasing automation |
| Maintenance and vendors | Request intake, staff review, vendor coordination, and completion records. | Explore maintenance workflows |
| Resident and owner communication | Approved updates, reminders, and requests routed to the responsible person. | Explore communication workflows |
| CRM and records | Clean customer relationship management records with reliable handoffs and next actions. | Explore record automation |
| Security deposits | Evidence collection, charge review, approved disposition, and a recorded handoff. | Explore deposit workflows |
Your phone provider reports the missed call; the configured process checks permission and sends the first text. Staff receive a summary and the next task.
Your phone provider records an unanswered leasing call and starts the response process.
With required messaging consent in place, the caller receives a branded text and an approved question.
The assistant asks about property interest, move date, budget, pets, and tour preferences.
Your chosen staff member receives the request. A person handles sensitive questions and uncertain answers.
The connected system saves the conversation summary, status, responsible person, and next action.
SMS means short message service: a text message. An artificial intelligence (AI) assistant uses your approved questions to gather details; it does not make leasing decisions.
Fictional example for illustration—not an actual customer conversation.
Staff confirm availability and the tour. The automated reply does not promise a unit, approve an applicant, or book an unconfirmed appointment.
Review response time, two-way replies, and record completeness for the same date range. Keep sent messages, renter replies, confirmed tours, and signed leases separate.
Acceptance is not delivery. The sending service has received the request; a delivery receipt reports a later carrier or handset status. Neither confirms that the renter read the text. See Twilio’s message-status definitions.
Divide unique inquiries with a two-way reply by unique missed-call inquiries in the same reporting period. Count repeat calls about the same inquiry only once.
Fictional calculation, not client results: 8 two-way replies from 20 unique missed-call inquiries = 40% recovery. This example is not a forecast or target.
Bring the process, systems, and result you have in mind. We turn those requirements into a tested automation, with clear ownership before and after launch.
Download the launch checklist (text)We document your workflow, required data, connected systems, project boundaries, and measures of success.
We build the workflow rules, authorized connections, record updates, and staff notifications.
We check sample records, duplicates, missing details, approval gates, and connection failures; messaging tests include opt-outs.
Your designated owner signs off on messages, test results, rules for staff review, and launch scope.
We enable the approved workflow, monitor errors and outcomes, and maintain the solution within the agreed support scope.
We quote the work to build, the systems to connect, and the support to provide. Call and message volume also affects usage charges; the proposal identifies separate provider costs.
Your written scope sets the launch window after access and registration requirements are checked. Test results and your approval determine when the system goes live.
Review the implementation serviceEnglish is the default. To assess another language, we test the selected voice or text service with property-specific questions and answers your team has reviewed.
Review names, dates, numbers, requests to stop messages, and a question the assistant cannot answer. Your team confirms the wording and who receives uncertain requests.
We connect supported records directly or send your staff a summary to review. Your software plan and access permissions determine which route is available.
| System | Workflow and access required | If direct access is limited |
|---|---|---|
| AppFolio | Route leasing or operational requests using the supported connection and fields your account permits. We verify available access with your team. | A shared-inbox summary, approved form, or staff task keeps the handoff reviewable. |
| Buildium | Update supported records through Buildium’s Open API. Your team confirms plan access and authorizes the credentials and records needed. | Capture details in a form or inbox and assign staff to complete the record update. |
| LeadSimple | Send inquiry details, stages, and next actions through an authorized connection. Your team chooses the destination fields and people responsible. | Use a reviewable import or staff task when the required direct action is unavailable. |
For platform requirements, see Buildium’s Open API overview and AppFolio Stack. A listed platform is not a promise of unrestricted access or vendor endorsement.
For broader privacy planning, the National Institute of Standards and Technology provides a voluntary Privacy Framework to help organizations manage privacy risks.
These clients hired Soya and EMC2Ops for a property management application, scheduling, and systems integration. Their feedback describes the work, not measured leasing gains.
I highly recommend Soya. He developed a custom property management application for our company and did an excellent job.
He took the time to understand what we needed, communicated well throughout the process, and delivered everything within the timeframe he promised.
Soya was professional, reliable, and very easy to work with. We are extremely pleased with the finished product and would definitely work with him again.
Jsons Solutions praised EMC2Ops’ work and said they would work with the company again.
Review summary · Toronto, CanadaSlyNerds described EMC2Ops as a strong partner and said they hoped to work with the company again.
Review summary · Los Angeles, CaliforniaStart with these answers about fit, boundaries, and setup. Each workflow is scoped around your team’s tools and the decisions that should stay with people.
Compare your optionsYes. Bring the process, systems, and result you have in mind. We design and build custom automations, including live voice answering and missed-call text follow-up. Scoping confirms the access, rules, approvals, and support your solution needs.
Explore custom implementationYour written scope sets the launch window after access and registration requirements are checked. Prepare property information, software permissions, and a decision-maker. EMC2Ops builds and tests the process; your designated owner reviews the results before launch.
Review the rollout approachThe workflow follows your approved rules: collect more information, update a record, request approval, or assign a staff task. For leasing, that can include an approved booking path. Opt-outs and staff takeover stop automated messages; uncertain cases reach a person.
See the lead-to-lease pathThe best fit is a property management, apartment, or rental team with repeatable operational work and someone responsible for approvals. Door count alone does not determine fit. First confirm that property information is reliable and staff can handle exceptions.
Check the launch requirementsWe use your property facts, brand wording, renter questions, and staff instructions. Your team tests and approves sample answers. The assistant must refer questions about unconfirmed availability, prices, policies, or legal issues to a person instead of inventing an answer.
Compare custom and off-the-shelf AIYour designated on-call team handles urgent exceptions; the next-business-day team handles requests assigned to normal hours. The system records and routes each request. Automated 24/7 intake means collecting requests, not guaranteed staffed resolution or a replacement for emergency services.
Map an after-hours workflowChoose EMC2Ops for implementation across tools you already use. Compare a built-in property-system assistant, EliseAI, a chatbot, or a call center when one product or staffed service covers the requirement. Existing tools do not need replacing solely to add automation.
Compare the buying optionsEnglish is the default. Additional languages require testing with the selected voice or text service and property-specific answers. Your team reviews wording and accuracy before support is confirmed; unclear or sensitive questions still go to a person.
See the language testing stepsPricing is quote-based. Your proposal separates the implementation, ongoing support, and any additional provider charges. It records included work, assumptions, and exclusions so you can evaluate the scope before approving it. Additional properties or processes are scoped separately.
Review the custom automation offerNo. It handles repeatable requests and record updates so staff receive a prepared next task. People retain decisions, negotiations, exceptions, sensitive conversations, and emergency response. Staff takeover stops automated replies rather than running a competing conversation.
We verify the records and actions your account permits before committing to a direct connection. If access is limited, an agreed inbox, form, or staff task carries the request. The integration comparison explains the options for each platform.
We configure permission-to-text checks, requests to stop messages, and permitted sending hours. Your business approves the policies and satisfies legal and provider requirements. Software setup alone does not establish compliance; review the messaging safeguards before approving launch.
Review the messaging safeguardsYes. We can connect intake, staff review, vendor coordination, status updates, completion evidence, and closure records. Your team approves dispatch and verifies completion. Automation does not diagnose faults, perform repairs, or replace emergency procedures.
Bring your workflow to a 15-minute consultation. We’ll outline a plan to build your solution around your existing processes and software.
Hi — I’m the EMC2Ops assistant. I can answer questions, discuss the workflow you want to automate, or get a consultation on the calendar.
What brings you here?